Effective Date: April 15, 2025

1. Information We Collect

We collect personal information when voluntarily submitted by users through forms, contact pages, subscriptions, or enquiries. This may include:

- Name, email address, phone number

- Business name, location, industry

- Preferences or interests related to coaching services

- Information included in open-text fields or uploaded documents

We also collect certain technical data automatically (e.g. IP address, device type, browser, cookies).

2. Purpose of Collection

Your personal data is used to:

- Provide coaching services or respond to your enquiries

- Connect you with a local coach, franchisee, or licensee

- Send requested resources or information

- Improve the website experience and tailor content

- Send marketing communications, if you opt in

3. Legal Basis for Processing

Where applicable, we process your data under the following lawful bases:

- Consent – when you opt in to receive updates or marketing

- Contractual necessity – when responding to enquiries or delivering services

- Legitimate interests – improving our services and user experience

- Legal obligation – where required by law

In jurisdictions such as Canada (PIPEDA) and Brazil (LGPD), we ensure transparency, accountability, and purpose limitation in processing your data.

4. Third-Party Enquiries (Franchisees, Licensees, Coaches)

If you submit a request intended for a specific coach or regional representative, we may share your information with them. In this case:

- ActionCOACH acts as a data intermediary

- Your data will be used to respond to your enquiry or provide services

- That third party may contact you directly

- Their handling of your data is subject to their own privacy policies

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

- Analyze site usage and performance

- Store your preferences

- Personalize content

- Provide functionality (e.g., login, form memory)

Please refer to our Cookie Policy for more information.

6. Sharing of Information

We do not sell your personal information.

We may share data with:

- Local franchisees, coaches, or licensees

- Technology vendors (e.g., CRM, analytics, cloud hosting)

- Government authorities, when legally required

All third parties are bound by data protection agreements where applicable.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact details and enquiry records may be kept for up to 12 months, unless a longer retention period is legally required or you continue as a client.

8. Data Security

We implement physical, electronic, and administrative safeguards to protect your data. Access is restricted to authorized staff and partners under strict confidentiality obligations.

9. International Data Transfers

As a global organization, your data may be processed in countries outside your region (e.g., the United States). Where applicable, we implement safeguards such as:

- Standard Contractual Clauses (SCCs)

- Cross-border agreements with service providers

- Country-specific adequacy decisions (e.g., EU, UK, Canada)

We take all reasonable steps to ensure your data remains protected in accordance with local privacy laws.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

- Access a copy of your data

- Correct or update inaccurate data

- Request deletion of your data (“right to be forgotten”)

- Object to or restrict certain processing

- Withdraw consent at any time

- Lodge a complaint with a data protection authority

To exercise your rights, contact us at: privacy@actioncoach.com

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

13. Contact Us

ActionCOACH Global Headquarters

5781 S Fort Apache Road

Las Vegas, Nevada 89148

Email: privacy@actioncoach.com

Phone: 1.888.483.2828